Barkers Photo Fun Ltd – Complaints Procedure

At Barkers Photo Fun Ltd, we pride ourselves on delivering unforgettable experiences and top-quality service. While we’re delighted to say complaints are extremely rare, we know that listening and learning are key to constant improvement. If something hasn’t gone quite right, here’s how you can let us know – and what we’ll do about it.

Step 1: Tell Us

We encourage customers to raise any concerns as soon as possible so we can resolve them quickly.

You can get in touch via:

• Email: smile@barkersphotofun.co.uk

• Phone: 01493 888222

• Post: Barkers Photo Fun Ltd, [Insert Address]

Please include:

• Your name and contact details

• The date and location of your event

• A clear description of the issue

• Any supporting details or photos, if relevant

Step 2: We’ll Acknowledge It

We’ll acknowledge your complaint within 2 working days of receiving it.

Step 3: We’ll Investigate

Your complaint will be reviewed by a senior team member (usually one of our directors). We’ll aim to provide a full response within 5 working days. If it’s going to take longer (e.g. if staff need to be consulted), we’ll let you know.

Step 4: We’ll Respond and Resolve

We’ll explain what happened, offer any apologies where appropriate, and confirm what actions we’ve taken or will take. This may include:

• An explanation or clarification

• A goodwill gesture

• A process review to avoid recurrence

Step 5: Still Not Happy?

If you’re not satisfied with the outcome, you can escalate the matter to our Managing Director, who will carry out a final review. We’ll respond within 7 working days.

We Learn from Feedback

All complaints – however minor – are logged and reviewed as part of our commitment to quality and improvement.

Thank you for helping us maintain our high standards.